Product quality and satisfaction is what Turquoise Armadillo is striving for. For our policies on turnaround, returns, and shipping on Wild rags, bows and other items Turquoise Armadillo offers, see the list below for details. If you have any questions, please email turquoisearmadilloco@gmail.com! Order Turnaround Statement: We value our customers and want to make sure that your order is completed and arrives in a timely manner. All orders are processed as soon as possible. In stock items will take 3-5 days from order to shipment. Custom orders take a bit longer to ensure that the design is processed correctly and will take 3-4 week from order to delivery. Return Policy: Wild Rags There are no returns on custom orders as they are designed and created with specific designs. Returns on wild rags may be made and exchanged if due to items being the incorrect size. The correct sized rag will be shipped when the incorrect rag has been received. To exchange the item, please contact turquoisearmadilloco@gmail.com within 24hrs of receiving the package. Bows Bows can be returned for store credit Store credit can be used towards any Turquoise Armadillo Item Shipping Statement: All items will be shipped via United States Postal Service (USPS). Postal charge can fluctuate at any time, and shipping fees may change to reflect this. Turquoise Armadillo will do everything it can to ensure orders are shipped on time, however, is not responsible for items lost or delayed by the USPS.